SECURITYBANK DIGIBANKER

I am SO MAD,we are calling them regarding our password reset for their new system. Unfortunately, this is the last day of our filing of payment for our monthly tax.  We are calling them since 9 am until this afternoon but no one is picking up the Phone for 02-8676788 locals 8431,8427,or 02 888-7113.  seriously we were left hanging with just background music.  This service is so bad and bad for the business.They don't want to answer the Phone and when I reach the operator they said they do not know the reason why security bank digibanker is not picking up and for this reason we were charged by the BIR Bureau of Internal revenue comprise amounting to 20,000 because of the poor customer service of SECURITY BANK.   Imagine 50 times we called them using my mobile and they did not pick up.  100 times we called them using landline Phone.  We are calling a mobile number so there is no way that they cannot hear our call.  They just refused to help their client.  The result is that we were not able to pay our tax on time.  We will have an open case to BIR when we need Tax clearance which we usually needs because we are dealing with Government bidding.  Then a huge amount of penalty and compromise fee.  We trusted Security bank digibanker for our business and they don't care.  They do not matter how much we are loosing for time calling them, the money we need to pay extra if only they pick up the phone assisting us in unlocking our account.  The account was locked because of their system upgrade and not our problem or fault anymore.  This will be the last tie we are going to deal with SECURITY BANK DIGIBANKER.