Alpha News

I am SO MAD,we are calling them regarding our password reset for their new system. Unfortunately, this is the last day of our filing of payment for our monthly tax.  We are calling them since 9 am until this afternoon but no one is picking up the Phone for 02-8676788 locals 8431,8427,or 02 888-7113.  seriously we were left hanging with just background music.  This service is so bad and bad for the business.They don't want to answer the Phone and when I reach the operator they said they do not know the reason why security bank digibanker is not picking up and for this reason we were charged by the BIR Bureau of Internal revenue comprise amounting to 20,000 because of the poor customer service of SECURITY BANK.   Imagine 50 times we called them using my mobile and they did not pick up.  100 times we called them using landline Phone.  We are calling a mobile number so there is no way that they cannot hear our call.  They just refused to help their c...

BAD FOR BUSINESS TRIP!!!!I WILL NO LONGER FLY WITH THIS AIRLINE ANYMORE. I have a business trip to tokyo and i booked a flight to them Feb 15 then here comes the long weekend.  They sent me an Iterinary receipt and then during the long weekeNd they sent me a notification that I need to pay them in cash!!!But according to Metrobank creDit card they charged me already..For a long weekend I do not have access to withdraw from my passbook and my flight is already Monday February 19. so I cancelled my meting and left my company with a bad impression from Japanese partners because I cancelled the meeting due to CEBU PACIFIC FAULT!!!!!DO NOT TRUST THIS AIRLINE IF YOU ARE DEALING WITH YOUR BUSINESS!!!!ALL OF THE CUSTOMER SERVICE DOSENT KNOW WHAT THEY ARE TALKNG ABOUT AND VERY APATHETIC ON THE DAMAGES IT HAS CAUSED THE BUSINESS TRANSACTION!!!